Signal

OS-Specific Troubleshooting

  1. Follow steps to troubleshoot for your issue.
  2. Follow steps to troubleshoot for your phone.
  3. Android phone's may have OS settings that limit notifications from appearing until you open Signal. Use the following steps as guidelines to navigate your OS settings.

 

Android 6

  1. Make sure all of Signal's permissions are granted.
    • Android Settings app > Apps & Notifications (depending on your device, this may look different) > Signal > App Permissions (depending on your device, this may look different) > Turn permissions on.
  2. Confirm Signal is enabled to work when ‘Do not disturb’ mode is on.
    • Android phone Settings app > Sound > Do not disturb > Disable.
  3. Check that Signal is excluded from battery optimization.
    • Advanced settings toolbar icon > Battery optimization > select 'All apps' > Signal > select 'Don't optimize.’ > Done > Restart your phone.
    • Android phone Settings > Apps > Advanced settings toolbar icon > Special access > Battery optimization > select 'All apps' > Signal > select 'Don't optimize.’
    • Android phone Settings > Battery > MENU > Battery optimization > select 'All apps' > Signal > select 'Don't optimize.’
    • Android phone Settings > Apps > Advanced settings toolbar icon > Ignore optimizations > select 'All apps' > Signal > select 'Allow.’
  4. Enable background data.
    • Android phone Settings > Data usage > Cellular data usage > Signal > Background data > Enable Unrestricted data usage.

Android 7

  1. Follow steps for Android 6 above.
  2. Enable background data.
    • Android phone Settings > Data usage > Data saver > If data saver is disabled, stop here. If data saver is enabled go to Unrestricted data access > Enable Signal.

Android 8 and higher

  1. Follow steps for Android 6 above.
  2. Enable Signal to run in the background.
    • Android phone Settings > Apps > App Info > tap our app > Battery > turn on the 'Background activity' option.
    • Android phone Settings > Data usage > Data saver > If data saver is disabled, stop here. If data saver is enabled go to Unrestricted data access > Enable Signal.

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